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SERVING BERKS COUNTY &

SURROUNDING AREAS

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FAQ

Santilli Oil Company Inc FAQs

Heating Oil Reading, PA | New Installation Guarantee | Same-Day Service

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24-Hour Emergency Service

New Installation Guarantee

Same-Day Service 

Hours:

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Santilli Oil Company FAQs

Have a heating or heating oil related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • My furnace is making an odd noise. What should I do?

    If you are experiencing an issue with your system for heating oil in Reading, PA, it is good to have a professional diagnose and solve the problem. Our customers have access to 24/7 emergency service from our trained professionals and if you have a service contract there may be no charge for this service! In the meantime, monitor any changes until our technician arrives and can assess the situation.

  • I think my pilot light is out, what do I do?

    Oil-fired furnaces do not have a pilot light. If you are asking this question because you do not have heat or hot water, there may be an issue with your system for heating oil in Reading, PA that our trained technicians will be able to help you solve!

  • How big is my oil tank?

    The majority of oil tanks inside homes are 275 gallons; some houses also have two 275 gallon tanks piped together for 550 gallons. There are other less common tank sizes as well. Before we make the first delivery to a new customer, we inspect the tank so we can determine the size. Please feel free to reach out to us regarding heating oil in Reading, PA if you still need assistance.

  • How many gallons of oil will I use in a month/year?

    Usage for heating oil in Reading, PA is based on a number of factors including the size of your house, age of equipment, insulation in your home, number of people in your home, whether you also use heating oil to heat your hot water, as well as the temperature outside. The easiest way to determine this would be to get this information from the previous owner of your house. If that information is not available, there are other ways we can assist in figuring this out, so please feel free to contact us!


    To put it into perspective, in 2019, residential consumers in the Northeast used about 2.9 billion gallons of heating oil, equal to about 86% of total U.S. residential heating oil sales (per the EIA).


  • What happens if I run out of oil?

    If you think you ran out of oil because the furnace is not running, verify that you are out of oil and there is no issue with your oil burner, furnace, boiler, etc. If you are out of oil, call to schedule a delivery. The oil burner will likely need to be restarted. If you are not able, the delivery driver can usually restart the furnace after making the delivery. There is a small fee for this service. If you are calling each time you need a delivery for heating oil in Reading, PA, please ask us about switching to automatic delivery to prevent this from happening in the future.

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